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Privacy policy

Privacy Policy

Effective Date: 26/02/2025
Last Updated: 26/02/2025

1. Introduction

FastFreight Delivery is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our delivery services.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email, address, and payment details.
  • Location Data: To provide real-time tracking and efficient deliveries.
  • Usage Data: App interactions, preferences, and device information.
  • Communications: Messages, calls, and support inquiries for service improvement.

3. How We Use Your Information

We use your data to:

  • Process orders and manage deliveries.
  • Improve customer support and service experience.
  • Ensure security and prevent fraud.
  • Send notifications about order status and promotions.

4. Data Sharing & Security

  • We do not sell your data to third parties.
  • Data is shared only with delivery partners and payment processors as necessary.
  • We use encryption and security measures to protect your data.

5. User Communication & Call Feature

Our app allows users to communicate with delivery agents via calls. Calls may be monitored for security and quality purposes.

6. Your Rights

  • Access, update, or delete your data.
  • Disable location services in your device settings.
  • Opt-out of marketing communications anytime.

7. Account Deletion

To delete your account, follow the steps in our Account Deletion Policy below.

8. Contact Us

For privacy concerns, email us at: fastfreight023@gmail.com

Account Deletion Policy

How to Request Account Deletion

  • In-App Request: Go to Profile > Delete Account and follow the instructions.
  • Email Request: Send an email to fastfreight023@gmail.com with the subject "Account Deletion Request", including your registered email or phone number.
  • Processing Time: Requests are processed within 7 business days.

Effects of Account Deletion

  • All personal data, including order history and payment details, will be erased.
  • You will no longer be able to access your account.
  • Any ongoing orders will be canceled.

For any issues, contact us at fastfreight023@gmail.com.